Frequently Asked Questions

To place an order, browse our products, add items to your cart, and proceed to checkout. You'll need to provide shipping information and payment details. Once confirmed, you'll receive an order confirmation email.

You can modify or cancel your order within 1 hour of placing it. Go to "My Orders" in your account, find the order, and select "Modify" or "Cancel". After this window, please contact customer support for assistance.

Once your order ships, you'll receive a tracking number via email. You can also track your order by logging into your account and visiting the "Order History" page where you'll find real-time tracking information.

We accept all major credit cards (Visa, MasterCard, American Express), debit cards, PayPal, Apple Pay, and Google Pay. All transactions are secured with SSL encryption for your safety.

Yes! We use industry-standard SSL encryption and PCI DSS compliant payment processors. We never store your complete credit card information on our servers. All payment data is securely handled by our trusted payment partners.

Yes, we partner with several buy-now-pay-later services for orders over $50. You can choose from options like Affirm, Klarna, or Afterpay at checkout to split your payment into interest-free installments.

We offer Standard Shipping (5-7 business days), Express Shipping (2-3 business days), and Next Day Delivery (order by 2 PM). Shipping costs vary based on your location and chosen method. Free standard shipping on orders over $50!

Yes, we ship to over 100 countries worldwide! International shipping times vary by destination, typically 7-21 business days. Customs fees and import duties may apply and are the responsibility of the customer.

If your package is lost during transit or arrives damaged, please contact us within 48 hours with photos (if damaged). We'll file a claim with the carrier and either send a replacement or issue a full refund.

We offer a 30-day return policy for most items. Products must be unused, in original packaging with all tags attached. Electronics and personalized items have specific return conditions. Refunds are processed within 5-7 business days.

Log into your account, go to "Order History", select the order, and click "Return Items". Follow the prompts to select items and reason for return. You'll receive a prepaid return label via email within 24 hours.

For defective or incorrect items, we cover return shipping costs. For buyer's remorse or size/color changes, customers are responsible for return shipping unless you have our Premium membership (free returns on all eligible items).