Privacy Policy
Last updated: October 31, 2024
At ShopEase, your privacy is paramount. This policy explains how we collect, use, protect, and share your personal information.
Our Commitment to You
We are committed to protecting your privacy and ensuring the security of your personal information. We only collect data necessary to provide you with the best shopping experience, and we never sell your personal information to third parties.
Information We Collect
- Personal information (name, email, address, phone number)
- Payment information (processed securely by third-party providers)
- Order history and shopping preferences
- Device and browser information
- Cookies and tracking data for website improvement
- Communications between you and our customer service team
How We Use Your Information
- Process and fulfill your orders
- Communicate about your orders, account, and customer service inquiries
- Personalize your shopping experience with AI-powered recommendations
- Send marketing communications (with your consent)
- Improve our website, products, and services
- Detect and prevent fraud and security issues
- Comply with legal obligations
Information Sharing
- We DO NOT sell your personal information to third parties
- Shipping carriers (to deliver your orders)
- Payment processors (to handle transactions securely)
- Service providers who help operate our business
- Law enforcement when required by law
- Business transfers (merger, acquisition, or sale)
Data Security
- Industry-standard SSL encryption for all transactions
- PCI DSS compliant payment processing
- Regular security audits and updates
- Restricted employee access to personal data
- Secure data centers with 24/7 monitoring
- Multi-factor authentication for account protection
Your Rights
- Access your personal data at any time
- Request correction of inaccurate information
- Delete your account and associated data
- Opt-out of marketing communications
- Export your data in a portable format
- Lodge a complaint with data protection authorities
- Withdraw consent for data processing
Cookies and Tracking
We use cookies and similar tracking technologies to improve your browsing experience, analyze site traffic, and personalize content. You can control cookie settings in your browser preferences.
Learn more in our Cookie Policy →Children's Privacy
Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children. If we discover that a child has provided us with personal information, we will delete it immediately.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in compliance with applicable laws, including GDPR and CCPA.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your data at any time.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.
Questions About Your Privacy?
If you have any questions or concerns about our privacy practices, please don't hesitate to contact us.